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33 questions found in this category:
It takes a very long time to close my DocShuttle software. Why is it closing so slow?
If you have not closed DocShuttle in a very long time, it may take longer to close.  DocShuttle creates a \"log.txt\" file that gets cleaned up when DocShuttle is closed.  If ......
Not Rated Last Update: 2012-04-16 Views: 1
Is DocShuttle Secure
Yes, DocShuttle sends files using 256-bit AES encryption.  DocShuttle also has the ability to send files through FTPS (SSL over FTP) on port 990 or port 2500.  If using DocShuttle to ......
Not Rated Last Update: 2012-04-02 Views: 2
When I select "Help | Check for Updates" from the DocShuttle or WavPlayer menu, I am not able to receive the latest update.
Normally, you can select \"Help | Check for Updates\" to receive the latest update for your DocShuttle or WavPlayer software.  It may be possible that some security settings or firewall prevent ......
●●●●● Last Update: 2012-03-14 Views: 114
Where can I rent an FTP server or space on an FTP server?
There are hundreds of web hosting companies that rent FTP server space.  Simply go to a Internet search engine and type in \"web hosting\" and you will find many links.  You ......
Not Rated Last Update: 2012-03-13 Views: 11
Using Philips SpeechMikes with DocShuttle Dictator and VoiceRecorder
There are basically two SpeechMikes: SpeechMike Pro (buttons, no slide switch) and SpeechMike Classic (slide switch).  The basic DocShuttle installation includes a VoiceRecorder that works best with the Philips SpeechMike Pro.  ......
Not Rated Last Update: 2011-01-28 Views: 41
In DocShuttle, I am getting an error that says "Cannot create file x.tmp". Why?
Whenever DocShuttle uploads or downloads a file, it create a temporary file in the data folder called \"x.tmp\".  This file gets created and deleted continually.  If you are getting this error, ......
Not Rated Last Update: 2010-10-22 Views: 75
In DocShuttle, my connection settings were lost. Why?
The connection settings are stored in the data folder.  In DocShuttle version 6, the data folder can be changed by clicking \"Tools | Settings\", then the Advanced tab, then the \"Change\" ......
Not Rated Last Update: 2010-09-29 Views: 1
Some files in DocShuttle Dictator disappeared after importing. What happened?
There is a setting in DocShuttle to \"Display files newer than ?? days\".  By default, this settings is set to 120 days, so that any files older than 120 days are ......
Not Rated Last Update: 2010-09-15 Views: 3
When someone using DocShuttle Dictator or DocShuttle Administrator downloads documents created in Word 2007/2010, they have problems viewing or printing the documents.
If someone is receiving documents into DocShuttle who has Word 97-2003, they should first download the Office Compatibility Pack from Microsoft.  The person typing the documents in DocShuttle Transcriptionists should check ......
Not Rated Last Update: 2010-07-14 Views: 13
How do I import from multiple recorders into Docshuttle Dictator software?
There are two methods from importing from multiple recorders.  If you are using Olympus recorders, you can use method 1 below: Method 1:  Use the \"Use Olympus File header information\" checkbox1.  ......
Not Rated Last Update: 2010-05-03 Views: 3
How do I upgrade from DocShuttle version 5 to DocShuttle version 6? Is there a cost?
The main difference between DocShuttle version 5 and DocShuttle version 6 is the location where data files are stored.  By default, data files in version 5 were stored in the installation ......
Not Rated Last Update: 2010-04-05 Views: 8
I work for two companies, and need to upload files to two different FTP sites. How can I do that in DocShuttle?
There are two different ways to access more than one FTP site using DocShuttle.  The first is to just change the settings each time you connect to a different site.  This is not ......
Not Rated Last Update: 2010-03-16 Views: 63
I am having problems connecting to the FTP server with my DocShuttle software.
First, check to make sure that you have the correct FTP settings.  Click \"Tools | Settings\" from the DocShuttle menu and verify that you have the correct host address, user name ......
Not Rated Last Update: 2009-09-29 Views: 14
Why do I get the message "The license cannot be identified. Please install the required DLLs or purchase a license" when importing files into DocShuttle Dictator?
This message appears in DocShuttle Dictator when the \"Use Olympus file header information\" checkbox is checked on the \"Import\" tab of the Settings window.  This setting requires proper DLL files to ......
Not Rated Last Update: 2009-07-20 Views: 17
Some templates that were on my FTP site have disappeared. What happened?
DocShuttle provides the ability to share templates by uploading them to the FTP site and then having other transcriptionists download them.  To view templates on the FTP site, open DocShuttle Transcriptionist, click on the Tools ......
Not Rated Last Update: 2009-06-30 Views: 14
When I try to download and play .ds2 files in DocShuttle Transcriptionist, the files are renamed as .dss and I can't play them.
The .ds2 file format is a relatively new file format from Olympus. Only recent versions of DocShuttle Transcriptionist properly support this new file format. The first thing to do is to ......
Not Rated Last Update: 2009-06-16 Views: 93
Can the electronic signature line in DocShuttle or WebShuttle be inserted within the document? Can the font be changed?
By default, DocShuttle inserts the electronic signature line at the end of the Microsoft Word document.  It uses the same font as the text at the end of the document.  To ......
Not Rated Last Update: 2008-08-22 Views: 17
Why are transcribed Microsoft word documents re-downloading into DocShuttle Dictator after I have deleted them from my local files?
If the \"Schedule Downloads\" checkbox is checked in DocShuttle dictator, DocShuttle tries to download a copy of any voice file (and attachments) on the FTP site that it does not find ......
Not Rated Last Update: 2008-08-04 Views: 27
How is QA (Quality Assurance) done using DocShuttle software?
Many companies require that a document be reviewed or edited for quality assurance (QA) purposes before a final copy is submitted to the facility.  DocShuttle provides a method by which a ......
Not Rated Last Update: 2008-08-01 Views: 5
When I click OK to save my Settings in DocShuttle Transcriptionist, I get a "List Index Out of Bounds" error.
DocShuttle expects that there is at least one template in the \"Templates\" folder.  The Templates folder exists in the installation folder for DocShuttle Transcriptionist.  If you have manually deleted all files ......
Not Rated Last Update: 2008-07-25 Views: 21
Occasionally, a file in my DocShuttle software will be marked as transferred but no file appears on the server.
On some previous versions of DocShuttle, a file may be erroneously marked as transferred although there was an interruption during file transfer.  This issue was corrected in DocShuttle version 5.8.5.  To ......
Not Rated Last Update: 2008-07-22 Views: 6
Why are duplicate files appearing in my DocShuttle software when importing from a handheld recorder?
When importing from a handheld recorder, duplicate files will appear if the \"delete source file after import\" checkbox is not checked in the Settings window.  Click Tools | Settings, then click ......
Not Rated Last Update: 2008-07-22 Views: 12
The documents that I'm receiving through DocShuttle are garbled. What's happening?
If the documents you\'re receiving through DocShuttle are unreadable (lots of rectangles and weird characters), then one of two things is happening: a. The Encryption Passwords don\'t match, or b. The ......
Not Rated Last Update: 2008-07-22 Views: 75
I need to change the number of digits used for the dates in the documents that DocShuttle creates. How do I do that?
This is actually a Windows setting, not a DocShuttle or Word setting. Sometimes Windows will display a single-digit month with two digits (like \"04\" for April), and sometimes it will ......
Not Rated Last Update: 2008-07-22 Views: 6
I can't see some/any Olympus files marked New or Stat. Why not?
This is actually caused by two separate, but related, issues. First, newer versions of DocShuttle have the ability to limit the viewing and processing of files to within a certain ......
Not Rated Last Update: 2008-07-22 Views: 64
In Windows Vista, I'm getting error messages about not being able to see, access, or make changes to files. How do I fix that?
There is a Windows Vista setting called User Account Control (UAC) that causes problems in DocShuttle. UAC causes files to be hidden in some remote folders where DocShuttle can\'t see ......
Not Rated Last Update: 2008-07-22 Views: 117
Why do some Microsoft Word documents appear blank after being uploaded to the FTP site through DocShuttle?
If a Word document is blank, it is because the transcriptionist did not click \"Save\" in Microsoft Word before uploading the file.  When a document is first created from a template, ......
Not Rated Last Update: 2008-07-16 Views: 16
One of my files remains in "Locked" status (file name begins with L) and I can't download it. How do I unlock the file?
A file gets stuck in the Locked status if its download is interrupted.  To unlock the file with DocShuttle Transcriptionist, just find the file in the top pane (FTP server files), ......
Not Rated Last Update: 2008-07-15 Views: 14
What other equipment do I need in order to use DocShuttle software?
DocShuttle will manage voice files and text documents over the Internet.  Dictators must have some way of recording digital voice files (such as .wav files) and Transcriptionists must have some way ......
Not Rated Last Update: 2008-07-15 Views: 27
How can I set up my own FTP server?
If you have a computer with a broadband Internet connection, you could set up your own FTP server.  Your Internet connection would require a \"static IP address\", which means that if ......
Not Rated Last Update: 2008-07-15 Views: 22
Can Bytescribe recommend an FTP site for me?
Bytescribe offers ftp hosting through our WebShuttle Transcription ASP service.  This service includes ftp hosting and online web access through WebShuttle....
Not Rated Last Update: 2008-07-15 Views: 7
Do I have to have my own FTP site to use DocShuttle software?
You must have an FTP site to use DocShuttle.  If you are using Bytescribe\'s WebShuttle service, an FTP site is provided for you.  The FTP site is basically a central location ......
Not Rated Last Update: 2008-07-15 Views: 56
What is FTP? What is an FTP site?
Most people who have viewed web pages on the Internet are familiar with HTTP (Hyper Text Transfer Protocol).  This is the protocol used to view pages using a Internet Browser.  Another ......
Not Rated Last Update: 2008-07-15 Views: 41